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Maintenance customers who use Hexagon Asset Lifecycle Intelligence (ALI) software products receive technical support via Smart Community. Smart Community is Hexagon ALI’s Customer Response Management System (CRMS) and is available worldwide to all customers who purchase maintenance in conjunction with software either direct from Hexagon ALI or from one of its distributor partners.

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Smart Community provides the following benefits to users:

  • Support provided when you need it, on your timeline
  • Support case creation and progress tracking
  • Live chatter communication with analysts (when available)
  • Intelligent case searching with quick filters
  • Dashboards and reporting features
  • Searchable knowledge base
  • Technical tips
  • Downloads (service packs and hot fixes)
  • Compatibility matrix
  • Product release schedules and development roadmaps
  • Subscriptions (product release announcements)
  • Product documentation
  • Support forums
  • Ideas portal for submission of software enhancement requests
  • Access to Hexagon University
Smart Community User Guide

View the Smart Community user guide to understand how to submit a support case, when you need to ask a question, or if you experience a problem with the software.

Ideas Walkthrough Guide

View the walkthrough guide to understand how to submit ideas (software enhancement requests) to Hexagon software development.

New users

New users

If you do not have a login yet, please request access here. Once Smart Community is enabled, you will have access to the knowledge base, software downloads etc. You can also use the same login to access free eLearning content on Hexagon University.

Existing users

Existing users

Already have an account. Log your support cases using Smart Community. If you need help with your username and/or password, you can use the ‘Forgot your username’ and/or ‘Forgot your password’ links to receive a reminder of what those are.

Services

Quickly adopt and gain value from Hexagon software with our professional services, covering software implementation,  configuration, and customisation.

Training

Help your users become productive sooner and get the most from the software, by enrolling in instructor-led training. Choose from either standard product training or, request a tailored course according to the knowledge and experience of your users.

Smart Licensing Portal

Intergraph Smart Licensing (ISL) works in conjunction with the Smart Licensing Portal. Customer IT or licence administrators can use this self-service cloud-based licensing system to manage deployment of their Hexagon product licenses inside their organisation.

Customer support

For any other queries and requests related to any of the following, please

  • Major/minor upgrades
  • Product installation serial numbers
  • Intergraph Smart Licensing (software and CCI files)
  • Fulfilment of software and maintenance orders
  • Quotations for
    • New perpetual or lease licences
    • Maintenance renewals
    • Training
    • Professional services
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